RETURN POLICY

Cancellation Policy

  • Order Cancellation: We accept cancellations before the product is shipped or produced. If you cancel your order, you will receive a full refund. Please note that we cannot cancel orders that have already been shipped.

Return Policy

  • Customized Products: Unfortunately, we cannot accept returns on customized products unless there are quality issues. Since each customized item is made to your specific requirements, we do not allow returns for non-quality related reasons.

  • General Returns: Customers have the right to request a return within 7 days after receiving the product. To be eligible for a return, the item must be:

    • Unused and in the same condition as received
    • In the original packaging
    • Accompanied by a receipt or proof of purchase

    Please do not send your purchase back to the manufacturer.

Refund Policy

  • Once your return is received and inspected, we will notify you via email of the receipt. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days.

Late or Missing Refunds

  • If you have not received your refund yet:

    1. Check your bank account again.
    2. Contact your credit card company; it may take some time before your refund is officially posted.
    3. Contact your bank; there is often some processing time before a refund appears.

    If you have completed all these steps and still have not received your refund, please reach out to us at service@starlighttailslife.com.

Additional Information

For return address and detailed instructions, please contact our customer service at service@starlighttailslife.com before initiating any returns. Our team will assist you throughout the return process.