FAQ

Frequently Asked Questions

When Will My Order Ship?
Orders are typically processed and shipped within 2-5 business days of purchase.

How Long Does Shipping Take?
We offer worldwide shipping, and shipping times vary depending on your location and the selected shipping method. The specific shipping options and their corresponding times are as follows:

• Standard Shipping: Approximately 15-35 days
• Fast Shipping: Approximately 10-21 days
• Premium Shipping: Approximately 8-14 days

Your tracking number will be updated within 3-7 days after your order has been shipped. Please note that shipping times may vary due to customs clearance, weather conditions, and other unforeseen factors.

How Do I Cancel An Order?
We can only cancel orders within the first 12 hours after the order is placed. After that time, the order is likely in the processing stage or has already shipped. Once the order reaches this stage, we are unable to cancel it. We apologize for any inconvenience this may cause. We pride ourselves on prompt service, ensuring your orders are shipped as quickly as possible.

What Is Your Return Policy?
If there is an issue with your order (such as a defective product, incorrect item, or damaged package), please contact us within 7 days of receiving your order. We will review your request, and if approved, we will provide a replacement. Please do not return any items before we review your request. Our customer service team will provide further instructions. StarlightTail reserves the right to deny any return request.

You will be responsible for the shipping costs associated with returning your item, and original shipping charges are non-refundable.

What Methods of Payment Do You Accept?
We accept the following payment methods:

• PayPal
• Google Pay
• Shopify Payments
• Credit Cards (Visa, MasterCard, Discover, Diners Club, and American Express)