Payment Method

Safe and Convenient Payment Options
At Starlight Tails, we are committed to providing a seamless shopping experience through a variety of secure payment options.

1. PayPal
As one of the leading online payment solutions, PayPal ensures that your transactions are fast and secure. We are fully verified by PayPal, so you can shop with confidence.

  • Pay with PayPal
    • PayPal enables you to pay online efficiently and securely.
    • You can make purchases using credit cards, debit cards, or bank account balances.
    • After placing an order, you will be redirected to PayPal's secure website to complete your payment.

Benefits of Using PayPal

  • Payment Tracking: You can monitor the status of your payments through your PayPal account. Your credit card number and bank details remain confidential, minimizing the risk of unauthorized access.
  • Flexible Payment Options: Take advantage of PayPal's unique services, such as short-term, interest-free payment plans, which allow you to buy now and pay later without incurring additional fees.

2. Accept Credit Cards Through PayPal
We also accept major credit cards through PayPal, including Visa, MasterCard, American Express, Diners Club, Discover, and JCB.

Payment Questions? Here's How to Fix It:
If your payment fails, make sure your card is authorized for international online transactions, as this is a common reason for declines, especially for US customers. Ensure your card details don't contain special characters.
Once you've confirmed with your bank that your card is valid, consider clearing your browser's cache and cookies, or try re-entering your order using a different browser.

Decline Codes
If your payment is declined, here are common decline codes and recommended next steps:

  • authentication_required: Authentication required for the transaction. Try again and follow the prompts to verify your card.
  • approve_with_id: Payment authorization failed. Try the payment again; contact your issuer if needed.
  • call_issuer: Unknown decline reason. Contact your issuer for more information.
  • card_not_supported: The card is not supported for this purchase type. Check with your issuer to make sure it can be used.
  • card_velocity_exceeded: Credit limit or balance exceeded. Contact your issuer for clarification.
  • currency_not_supported: The card is not accepted in the specified currency. Check with your issuer for currency compatibility.
  • do_not_honor: Declined without a clear reason. Please contact your card issuer for more information.
  • do_not_try_again: Declined without explanation. Please contact your card issuer for assistance.
  • duplicate_transaction: The same transaction was submitted recently. Please verify that the previous payment was successful.
  • expired_card: The card has expired. Please use another valid card for the transaction.

Safe and Secure Payment Guarantee
At Starlight Tails, we prioritize your security and privacy. All information submitted through our website is protected. We use industry-leading payment processors to ensure that your transactions are processed securely.

If you have any questions about our payment methods or issues, please feel free to contact us.
Email: service@starlighttailslife.com